As an authorized Samsung dealer, Soltech Security is confident in the quality and dependability of our products. However, if by any chance you are forced to make a return, please follow these guidelines listed below.
By any chance, you are not satisfied with the item; we offer a 60 day return policy for new items and a 15 day return policy for used and refurbished items. Customers will be responsible for return shipping. Replacements will be sent and refunds will be issued only after the item has been returned and inspected. Repackage the product in its original packaging and send it to:
You will also need to send a copy of the invoice to help facilitate the return. Please remove all personal data (e.g. camera or wireless camera data) from a returned products. Soltech Security is not responsible for any personal data left on or in a returned product.
Returned products, either for refund, exchange or replacement, must be in new condition, original packaging and must include all forms and accessories that were in the originally received package. Please do not tape or write anything on the item or the original manufacturer's carton. In some cases, we may charge you a fee or reduce your credit for the replacement of damaged, altered, missing, written-on or taped-on contents or cartons.
Soltech Security reserves the right to deny any return. We reserve the right to charge a fee or a restocking fee for damaged items, items returned with missing components, and items returned without any defects. This included customers who purchased the product and are not satisfied. Soltech makes it a point to make the description of the item as clear as possible and therefore restocking fees apply. A 15% restocking fee will be charged to cover shipping cost to and from customers, shipping charge to Samsung, and any other expenses that might be needed in facilitating your return.
If an item is returned with and customer is claiming defect, a return label will be sent via email. Once received, the item will be subjected to inspection by our technicians. If the item is found to be without defect, the customer will be charged for the return shipping and any other relevant fees. These fees will be on top of the 15% restocking fee.
For all return or exchange requests, Customer must call in to notify a customer representative of the return. Once processed by a customer representative and authorization is given by a customer representative, the customer may proceed with the process as instructed.