There may be questions you have about our products that you don't want to spend hours looking for answers to.We're creating an FAQ sheet just for that purpose. We have our most popular questions listed here. In the case that you have your own question that needs answering, please email daniel@soltechsecurity with FAQ as the subject line along with your question. Thanks in advanced!
1. What is the difference between the RJ-45 cable and BNC cable?
Here is a link to one of my posts discussing this difference in detail. The main difference is that it is a different type of connection that achieves the same purpose. The RJ-45 cable is one single cord. In systems that utilize an RJ-45 cable, we see no other separate power source necessary plugging directly into the cameras. Normally, the DVR will have an outlet marked as a power source for the cameras which will simply be plugged into the wall. The BNC on the other hand is a coaxial cable that requires an external power source. The cables being used these days are called a siamese cable where the single wire splits into two at the end, one being the video feed and the other being the power source. This difference used to make the BNC cables much thicker, but as the times have progressed, the cable thickness has become relatively similar. Does this difference play into the quality of your video feeds? Not by much.
2. What are the differences between the SDS, SDE, and SDH series systems?
These system prefixes are simply a marker for each model that has been released over the past few years. Of the systems currently available the SDE is the oldest, and the SDH is the newest. Currently, The SDE system is more so known for its RJ-45 connections (excluding the 3004,4003,5003 models). The SDE-5001N is one of our on-going best sellers that is quite popular for its RJ-45.Our SDS Series models all carry a BNC type connection. They are the newer models that came out after the SDE series that followed the transition from RJ-45 to BNC. Along with this transitions, the newer cameras that came out using a BNC type connection have become much better than those that came with those of the older SDE systems. An increase of TVL from 520 to 600 in the cameras have shown many of our customers the big difference in camera quality.The SDH series is our newest model yet. It is known as a hybrid-HD system with designated four slots for HD cameras recording at 720p as well as the remaining camera slots being BNC Ports. The odd design of these SDH models can be seen when the HD cameras utilize an RJ-45 connection while the rest of the camera slots are BNC.
3. When will my order go out?
All of our orders go out on the same day as long as you place the order before 4 PM ET. There are exceptions to some of these days as we do take weekends off as well as holidays. Our shipping schedule is very much dictated by UPS's pickup and delivery system and as such, holiday orders do not ship out on the same day. Below is a list of our holidays. In the case that you do place an order on one of these days or after 4 PM on a day prior to those listed below, we'll be shipping the item out the following working day.
4. Money was taken from my account even after I cancelled my order. What happened?
With any credit card transaction, whether it is from our store or any other store, one has to realize that the payment does not reach the seller immediately. When you swipe your card or enter your card information, the amount you're making the purchase for is put on reserve through your bank/credit card company. If you've placed the order and decided to cancel it a short time afterwards, that money will still be held up in reserve but will be returned back to you within a day or so.
5. What type of warranty do you provide?
Each of our products comes with a 1 year manufacturer's warranty from Samsung.
6. Compatability: Are all of your cameras compatible with my current DVR?
Unfortunately, the answer is no. Not all cameras are compatible with each and every DVR. In the cases of our RJ-45 Cameras and the BNC cameras, the cameras are not interchangeable between different systems; however, there are converters out in the market that will allow such cross connections which is up to the discretion of the user to attempt. The newest camera on our store, the SDC-8340, is the HD camera that comes with the SDH series systems. This camera, despite utilizing an RJ-45 connection, will not work with other RJ-45 connection systems as the ports on the SDH systems are specifically made for the HD cameras.
7. Extending cables: I would like to extend my cables out. How do I do it? and How far can I extend them?
Extending cables is a very simple task. We have cables available for purchase along with connectors for the appropriate cables. These connectors, or couplers as they're called, link two wires together while still preserving the video feed. In the case of both BNC and RJ-45 Cables, only one coupler is required. Although a BNC cable seems to have two separate wires, only one coupler is required as the power cords will plug right into one another.A very important factor to remember is that there is a max recommended length allowed before video feed and quality become compromised. For BNC Cables, the total length of the wire can be 300ft. For RJ-45 cables, the total length of the wire can be 300ft.
8. Is there an audio cable? How do i record audio?
In many of our systems do not come with audio cameras. There are cameras that do have microphones built into the camera but currently we do not carry any of the sort. The best way to achieve audio recording is to purchase a surveillance microphone, an item easily found online or at your local electronics store. The available ports on the back of the DVR are RCA ports so you'll have to purchase surveillance microphones compatible with that port. Within most of our systems, not all channels have audio support. Many cases will show that up to four channels from channels 1 to 4 have the option of recording audio through a surveillance microphone.
9. What type of monitor should I get for my system?
Your choice in monitors at this point can be considered limitless. In many of our older systems, the DVR does not have the HDMI support port, and as such it is required to utilize a VGA type connection when connecting to a monitor. Your monitor itself can be your TV or computer monitor as well as your smart phone (Remote access). The newer models from SDS and up have HDMI support, and as such can connect to your monitors using an HDMI cord.
10. Is there a wireless camera available for the system? Which one? What is the range?
Currently we have one wireless camera available for our systems utilizing an RJ-45 connection. The connection is required from the DVR to the receiver unit, of which a system can only handle 8 before interference occurs. Each wireless camera requires a receiver and as such comes with one with each order. The Wireless camera has a model number of SEB-1004RW. This wireless camera has a transmitting range of 150m (492ft). It also has a built-in microphone for audio as well as night vision settings. Please be advised that the transmitting range depends on the amount of interference between the receiver and camera. Also, even though the camera is deemed "wireless," the camera itself does require a power outlet to wherever it is being installed.
11. My SNH-1011 Refurbished unit that I recently bought is having issues connecting to the Samsung Smartcam Website. What is the best way to fix this?
First of all, we have created some installation guides for this product and they can be found at the Soltech Security website. The issue you seem to be having with that IP camera is not so much of a common one, but it is also probably one of the more probable ones.If you've tried registering the product through the Smartcam website, you'll notice that the instructions there are still old and do not say anything about connecting the camera wirelessly. In spite of this, you can still set up your camera through the Wi-Fi direct method. The best way to do it is to have your computer connected to the internet wirelessly as well as it best works when the camera and the computer are connected to the same network. Technically, even if you have your computer hard wired to your router, it should still work. We've just found it to work better when they're both wirelessly connected to the internet.If you still find that you have trouble getting the camera to register, reset the camera and try again with your mobile phone app. Resetting the camera is very simple. On the back of the camera is a small reset button that can be pushed using a pin or a pencil. After holding down the button for a few seconds, you'll see that the front LED light has turned off and it will eventually come back on again.After the LED light turns red and begins to blink red afterwards, go through the normal process of holding down the Wi-Fi button on the back until it turns green. Go through the registration process and whatnot through the app. You'll see options on the app for wireless and wired setups. Choose the wireless setup option and follow it straight out from there. We've found that the setup process is much simpler when going through your app. The even better portion is that after adding the camera on your app, you'll be able to find the camera registered and ready on the website as well.More to come.