Definitely don’t mean to toot my own horn here, but I think it’s worth sharing. A daily prompt from last week asked of the the most dreadful (or most wonderful) experience as a customer. I’m not sure if our customer (will be explained later) has a WordPress account so I wanted to thank him and give a bit of his story on our blog.
First things first. I’ve only been with our company here for roughly 4 months now, and I have yet to see a customer service team this nice to their customers. Am I bragging? Sure! I may as well! We have three members in our customer service division, and I still haven’t seen them miss a call. They pick up the phone with a bright demeanor and end the call with a very satisfied customer.
As a retailer of baby monitors as well as many other things, our customers are very much focused on having their products work because a malfunction could mean certain dangers for their family members. Whether its a baby monitor, security system, or door lock, everything is bought for the sake of safety and as a result, malfunctions can be very irritating and troublesome. Even still, our customers hang up the phone happy, sometimes even surprised at our willingness to help.
We had arranged a return for one of our customers, and he must have loved the customer service quite a bit because in the box there was the return product and a short handwritten letter. I applaud our customer support team in the constant effort to be patient, kind and understanding.
If you've been following Samsung's SmartCam line of IP cameras, you'll be happy to hear that we've finally got a Pan & Tilt version from the SmartCam line.
The newest addition to the family is a sleek black-colored Pan & Tilt capable camera (shown below). I wanted to show you the size of the camera as well as a fun background so please excuse the penguins in the picture.
If you’re somewhat familiar to the SmartCam products, then you’ll quickly be able to notice that the design of this camera is extremely different from previous models. First and foremost, the color of this camera is black while previous SmartCams had all been white. This alone makes the camera more discreet in addition to the design of this new model. As noted by many who tested this camera, the design strikingly resembles that of the NestCam.
Below is an introduction to the SmartCam HD Plus and a list of features that come with the Camera:
With the release of SEW-3043W in January 2016, this baby monitor has definitely grown in popularity. As a result, we have begun to receive many questions regarding this product from curious customers.
This FAQ will serve as the ultimate guide if you are considering purchasing your own SEW-3043 baby monitor. If there are any additional questions, please let us know in the comments section below☺