Shipping Policy

At Soltech, we work hard to bring you fast and dependable shipping. We take the extra steps to ensure that you receive your product with minimized wait time.

FREE Ground shipping on all orders over $99.00


We ship through UPS carrier service and USPS Priority Mail exclusively for fast and reliable shipping. We even offer free shipping for any orders of $99 or more. (Not including Hawaii, Alaska, and Puerto Rico) Orders received before 4pm EST are shipped the SAME DAY but Soltech reserves the right to take up to 2 business days for processing before shipping out. The delivery times stated only reflect the transit time and does not include the order processing time. Please note UPS ground/Standard does not deliver on Saturday, Sunday, or holidays. USPS will not deliver on national holidays and on Sundays.

Standard Continental UPS Ground Delivery


UPS Ground
All packages are routinely delivered within 3-7 business days. For a more detailed estimation, refer to UPS Shipping Map located below. Please note that these are only approximate UPS delivery times, as provided to us by UPS. For guaranteed delivery time ask for Express Next Business Day Air or Expedited 2nd Business Day Air shipping. Soltech Security does NOT ship to PO boxes, APO/FPO. Also, Soltech Security does NOT offer international shipping. We only offer shipping to the 50 U.S states (including Hawaii, Alaska, and Puerto Rico). Please keep in mind that Saturdays and Sundays are not counted as business days. 

UPS Next Day Air

All orders received before 4PM EST will be shipped out on that same day to ensure next day delivery in the case you choose to have it shipped via UPS Next Day Air. All items ordered after 4PM will be shipped the next day with the same shipping method. Additionally, even with UPS Next Day Air, items ordered on Friday will not arrive on Saturday. A Next Day Air item ordered on Friday will arrive on Monday rather than that Saturday. If in the case you need a Saturday delivery, please contact our customer service department for additional assistance.
UPS MAP

USPS Priority Mail


USPS Priority Mail is the fastest, most reliable shipping method for light weighted products. Every order is given a delivery confirmation number, allowing you to follow your package via the USPS website. The average parcel spends less than 48 hours in transit, and deliveries are made every day except Sunday. USPS will deliver to every address in the United States including PO Box, APO/FPO. For lighter and smaller packages, Soltech may choose to ship via USPS to ensure faster delivery. Refer to the map below for an detailed estimate of transit time using USPS Priority shipping. Again, this is an estimation.
USPS MAP

 

Soltech Security reserves the right to choose the shipping method based on the order. All Security Systems will be shipped via UPS and cannot be delivered to PO Boxes, APO/FPO. For all other orders, refer to the table below for guideline. It will be mainly determined by the weight of the item.

Shipping Method Delivery Time Product Weight
UPS Ground 1-6 business Days Over 7lb
USPS Priority Mail 1-3 business Days Less than 7lb

International Delivery**

Please note international shipping cost may differ from the original checkout quotation.
Orders will remain in a pending status until our customer service associate reaches out to you via e-mail.
Additional charges may apply due to various factors such as weight, dimension and etc.
**All international orders will be shipped via USPS.

Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to International Checkout for processing. You may pay by International credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once your order is completed, all inquiries should be directed to cs@soltechsecurity.com

Tracking your Package


Once your order has been shipped, you will receive a confirmation email with your tracking number and links to track your order on-line with UPS or USPS. Again, we cannot guarantee UPS/USPS delivery times as the delivery time we receive from UPS and USPS are approximations.

Once the package leaves our warehouse and has been scanned into the UPS/USPS tracking system, we will do all we can to ensure that it arrives without unnecessary delay. However, Soltech Security cannot be held responsible for any unforeseen and unavoidable delay while the package is in the care of UPS/USPS. Also, it is the customer's responsibility to provide the correct shipping address. To prevent delay or possibly even extra fees, please provide us with your correct and current address. If there is an address change while the package is on route, we cannot take responsibility if the package is lost or if UPS charges the customer an extra fee.

The UPS driver or the USPS delivery person at his or her discretion may choose to leave the package at the door. Soltech Security cannot take responsibility for packages that are damaged, lost, or stolen after it has been delivered. We strongly recommend that the customer track package frequently and that there be someone to receive the package when it arrives.

How do I find out what the cost is for shipping?


The easiest way to calculate exact shipping charges is to go through the ordering process. The shipping charges will be calculated and displayed for you after you type in your shipping information. You will be shown the cost of shipping, as well as given an option for shipping method before you finalize your order.

Soltech Security Holidays:


Please note that the following days are days when our offices are closed. It is important that you factor in the fact that no one is in the office during these days and it will delay the shipping time. This is something you should consider when you are ordering three days, two days, or one day shipping. Any orders placed on the days below will not ship out on that day but on the next open business day.

January 2, 2017
(New Years)
April 14, 2017
(Good Friday)
May 29, 2017
(Memorial Day)
June 30, 2017
(Soltech Day)
July 4, 2017
(Independence Day)
September 4, 2017
(Labor Day)
November 23 - 24, 2017 (Thanksgiving Day / Day after)
December 25, 2017 (Christmas Day)
December 29, 2017 (End of Year's Day)